Lightweight Oil executives produce worthless disaster plans

This week the executives of the other major oil companies (besides BP) presented their oil spill contingency plans to Congress. Several things were immediately evident: the plans were all grossly inadequate and carelessly done, they were all developed by the same outside consulting firm and they were essentially carbon copies of BP’s nearly useless plans.  In other words, they were empty “cover your ass” documents rather than serious contingency plans. Some people may find this surprising. From my experience, it’s what we can and should expect from the vast majority of large, public institutions because of a universal and deeply flawed process for selecting their leaders.  

Successfully choosing a leader is the single most difficult management job; even for those well qualified and trained to do so. Batting averages greater than 500 (50%) are exceptional for the best of executives choosing subordinates. Boards of Directors seldom have the collective experience or time to conduct effective searches. For the most part, Board members are risk adverse professionals who tend to make safe personal choices, choices for which they can’t criticize themselves or be criticized by others even when they make tragic errors. Avoiding risk generally means promoting an heir-apparent from within (Tony Hayward, Lloyd Blankfein, Pope Benedict XVI) or hiring away a “successful” CEO from a comparable institution. 

This selection process naturally produces carbon-copy executives and empty plans in nearly all large institutions including oil companies, financial companies, tobacco companies, the military, the Catholic Church, etc. These executives are people who successfully maneuvered through mind-numbing bureaucracies while developing attractive “reputations.” Those who are chosen to lead fit a mold: mediocre, short term thinkers with similar work experiences, outlooks, temperaments and personal incentives. Disaster response, creative thinking and fundamental changes are outside their limited range of interests or competencies. 

These executives followed a common path to the top:

  1. They always followed orders and met the cultural expectations of their organization. They went along to get along. Early in their careers they were faced with a choice: they could make a difference or get promoted; they chose to get promoted. (Those who attempt to make a difference make waves for senior management and fellow workers who then deal with them as  disloyal; troublemakers, heretics, or whistle blowers)
  2. They were tapped for greatness (fast-tracked) by more senior persons early in their careers.
  3. They carefully accumulated “status” symbols like degrees, awards, medals, etc.
  4. They avoided collecting demerits by taking risks and failing.

Because they share motives and conditioning these executives also share common outlooks and capabilities.

  1. They are culturally conditioned to administer their organizations as they are, not to deal with major changes either inside the organization or in the outside world. Continue reading
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Reply to John Napier’s open letter to President Obama defending BP’s Tony Hayward

John Napier
Chairman of RSA Group
London, England

Dear John:

Please forgive this open letter, but your letter to President Obama comes across as somewhat prejudicial and personal. Actually, the personal part may be appropriate but the prejudicial part is non-productive. Let me explain.

We agree that President Obama failed to deal forcefully and personally with the collection of Wall Street executives whose incompetence and dereliction of duties contributed to the global financial crisis. We also agree that Iraq and Afghanistan were ineptly handled by our former President, and that President Obama has continued the tragic error of trying to fix Afghanistan. These management mistakes have cost both our countries dearly.

But those mistakes don’t mean that President Obama is required to make similar ones in dealing with BP and the oil spill. They don’t excuse Tony Hayward’s failure to properly govern BP. He was brought in to improve the culture of safety in BP (after the tragic failures of his predecessor) and has demonstrably failed to do that after 3 years at the helm. He has not helped himself in his public pronouncements which suggest a detachment from reality and a degree of narcissism. Both he and his 13 fellow board members (especially the 4 who report to him) should be held personally accountable for dereliction of duty. Of course they won’t fall on their swords, they’ll hide behind the corporate shield and hang on to their jobs.

The explosion and spill were clearly avoidable, a management failure, not a technical accident. This has been painfully spelled out by 5 of the survivors and Continue reading

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Wall Street Executives: unprofitable bureaucrats

Business mythology tells us that leaders of large organizations are particularly talented managers, carefully selected by experts from a pool of exceptional people, and must know things the rest of us don’t just to be able to manage behemoth corporations. There are none more besotted with this myth than Wall Street Executives, Republican Congressmen and Larry Summers. Apparently, even actions by Tim Geithner and President Obama President are hobbled by this myth.

It is more accurate to say that leaders of major corporations, particularly the banks, are usually chosen by relatively flaccid groups of people called “boards of directors” on the basis of personal connections within a small group of insiders and years of loyal service to a large institution.  Board members, who seldom have significant personal stakes in how well their businesses do over the long haul, were likewise chosen on the basis of personal connections and loyalty to the tribe of financial insiders or to former or present CEOs. All in all, it’s the bureaucrat picking the bureaucrat. From time to time an above average executive is accidentally selected, but mediocrity, untested by market forces, is the norm.

Consider Lloyd Blankfein, the CEO of Goldman Sachs and probably above average as a Wall Street CEO: no history of exceptional people management skills or strategic thinking,… started as a precious metals trader…. made his bones making deals and taking risks, became a board member of Goldman Sachs in 2003 and was chosed CEO in June of 2006 (after a thorough, world wide search?). As CEO he authorized bets that produced short term results and longer term tragedies, but was bailed out by government largess and is self-righteously convinced he earns lavished on him by fellow board members which included $27 million cash bonuses in 2006 and 2007; courtesy of a compliant board. He even suggested he was doing God’s work! (Good to know that God outsources gambling.) It is fair to say that Continue reading

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Corporations and corporate executives thrive on lavish welfare

Most of us hold an interesting but fallacious cultural myth about large businesses: management‘s job is solely to maximize the return on investment to the stockholders, as if stockholders are the only ones responsible for the existence and health of the business. The myth includes no financial, ethical or legal obligations to society or to a healthy government except what little the law requires.

Without laws enforced by government and mostly voluntary adherence to them by all of us, according to principles we learned through universal education, there would be no mechanism to pool investors’ resources and operate them, no stockholders, no intellectual or property rights. Corporate and intellectual property laws evolved from the 17th century to the present. Government pays for codifying and enforcing them and for universal education that enables us to follow them coherently.

Without an effective transportation infrastructure, largely paid for by government including the education for how business and individuals can use it jointly, policed by government to eliminate “highway robbery” as a cost of business, businesses couldn’t sell to large markets without building in the cost of private security forces and weeks to transport goods.

The list goes on, but many citizens, particularly those of the right wing persuasion, lack any sense of the intimate involvement of a healthy government and an educated society in successful businesses; vital supporting roles which most large corporations get for free!

In reality, corporations and their executives are the greatest recipients of welfare of all our citizenry. Much of this corporate welfare is sucked out of the companies by the executives to pad their salaries, bonuses and benefits. We have created and sustained “hot house” corporations and welfare executives that couldn’t exist in a cold cruel world and yet many citizens and their pandering politicians cry foul when we expect our coddled corporate citizens to contribute their fair share for the health of government and society. There is nothing that the citizens of Greece have done to bankrupt their nation that our corporate citizens and their executives have not done to our economy in spades.

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Deregulation Causes Economic Collapse

Marketplaces are to the flow of commerce what highways and intersections are to the flow of traffic. We negotiate with one another in marketplaces to transfer the goods and services of modern life from suppliers to buyers. We negotiate with one another on highways and intersections to transport ourselves and our property quickly and safely from place to place. In one case we form financial and commercial markets and in the other we form transportation markets. The purpose of financial and commercial markets is to maintain the overall flow of money and goods at levels which sustain almost every American in middle class lifestyles. The purpose of transportation markets is to maintain the flow of people and goods at levels which sustain and suit middle class lifestyles.  The best combinations of infrastructure and regulations are those which best serve these purposes. 

Highways and intersections are the marketplaces of transportation in which individuals and institutions form local markets of negotiators perpetually resolving conflicting needs to achieve personal objectives. Government infrastructure and regulations for marketplaces and for market negotiations plays an essential role in maintaining high volumes of rapidly flowing traffic, and deregulation would trigger a collapse in traffic flow. Let’s examine the role of regulation in the flow of traffic and then compare it to the role of regulation in the flow of commerce.

We confidently drive in heavy traffic surrounded by a mixture of pedestrians, bicycles, motorbikes, small cars, SUV’s and massive trucks, each heading for its own destination at its own pace. We easily negotiate with other drivers and pedestrians to reach our destination because of government intervention through planning (national and regional highway systems), infrastructure building (roads and bridges) and laws (standardized roadways; size, weight and speed limits for vehicles;  a uniform set of traffic laws) and cues (stop lights, road signs and lane markets).  Government regulations and driving cues were mapped into our brains before we ever took to the highways by driver education, driver testing and social pressures. (See Regulating Systems 101 for details on the driving metaphor)

We usually conform to driving laws and we assume, as we negotiate for our rights of way, that other drivers will do the same. We and the other drivers adaptively self-regulate within artificial boundaries set by government standards in return for the benefit that we can share the road and still meet our own needs quickly and safely.

However successful it is, self-regulation must be further regulated by law enforcement with traffic tickets, fines and jail time to bring the selfish or poorly educated into line, like drunk or texting drivers, or highway robbers. Without such enforcement, a few selfish drivers (especially those driving massive trucks) could disobey laws for short term personal benefits and would entice others to do the same; selfishness would feed on itself until the flow of traffic was chaotically limited to a trickle by fears, violence, gridlock and accidents; the free market solution.

Deregulating the highway transportation system would obviously be destructive. It would mean removing  all traffic lights and signs, lane stripes, speed limits, traffic laws, fines and jail time, eliminating driver education and simply handing car keys to teenagers and wishing luck in the “free markets” of highways. The only people who could travel safely and predictably would be those in massive, well armed and armored vehicles. The rest would travel in fear and trembling, at the mercy of the armed behemoths and other armed robbers. The overall flow of traffic would be a tiny fraction of what it is today while highway deaths and injuries would skyrocket and highway robbery would once again be a lucrative profession. (If we were to completely de-regulate it would mean that roads and bridges would be left to decay as well, and the overloaded behemoth vehicles would accelerate that decay process.)

While the need for government regulation and law enforcement is obvious and widely accepted for  markets of transportation, even reputed experts in the markets of finance and commerce seem oblivious to the essential role of government regulation. Instead of maintaining and improving regulations and enforcement, economic gurus like former Treasury Secretary Robert Rubin, Presidential economic advisor Larry Summers, Former Fed Chairman Alan Greenspan, former Republican Senator Phil Gramm, etc. worked to dismantle vital regulations while they helped to cripple and starve enforcement agencies.  

Financial markets, like highways and intersections, are public venues in which people with intrinsic conflicts interact adaptively to produce a flow of economic benefits at rates which sustain our population in middle class comfort. Some people operate as individuals (on foot, cycles or cars), some operate with the resources and protection of small or medium sized businesses (trucks) and some operate with the resources and protection of massive, global businesses (fleets of 16 wheelers). All these business are government constructs which give their operators intrinsic advantages over individuals because of their relative sizes and masses.  They and their operators need special regulations and testing to limit their operations so that they rest of us can effectively share the same marketplaces.

Financial and commercial markets handle high flows of money and commerce packaged in a variety of economic structures only because governments developed infra-structure and regulations which created and sustain them, including: a legal system and means to enforce it, an accounting system, contract rights, property rights, intellectual property laws, standards for conducting business and limits for business sizes in particular markets (such as anti-monopoly regulations). The regulations and norms of commerce need to be inculcated into market participants through education and training, reinforced with cues and regulated on an ongoing basis with laws and penalties.

Deregulating markets essentially turns them over to a few, well armed and armored behemoth corporations, like Citibank, Goldman Sachs, General Motors, Toyota, VISA, MasterCard and AIG, who will eventually dominate and sometimes destroy them through their shear unregulated size and inability to adapt. (If advocates of deregulation were consistent they would support elimination of all corporate rights, property rights, patents, copyrights, contract laws, etc. and leave it all up to negotiation by force.)

Of course the Executives of the behemoths want negotiations deregulated (while hypocritically expecting strict enforcement of their corporate rights) and are willing to invest huge sums to influence politicians; it fattens their paychecks like sucking blood from hosts fattens ticks and leeches. These executives, operating behemoth organizations might safely conduct business and become wealthy, but the rest of us as individuals and small businesses, would transact ours in fear and trembling, always at their mercy. If these executives and misguided financial gurus continue to get their way, the overall flow of commerce will continue to decay, eventually reduced to a trickle regulated only by brute force and thievery; prevalent conditions of the pre-industrial world, a world that will support far fewer than 1 billion people and most of them in grinding poverty; the real “free market” solution.

Our economic system won’t get healthy and re-establish an adequate flow of commerce until the financial behemoths are broken up and tightly regulated by governments and until we make dramatic improvements in economic education.

Ed Lee,   4/27/2010

 Related Posts

Mr. President: Break up the financial behemoths now!

Economic over-centralization driven by tactics and weak executives!

Standards, Innovation, and Survival

“Too Big to Fail” is Un-American

Executive Compensation and Other Parasitic Loads

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How we abuse entitlements and mismanage intrinsic conflicts to cripple our nation. Part 2

“We have met the enemy and he is us.”  (Walt Kelly in Pogo)

Managing Intrinsic conflicts

Where two or more people are involved in a system, or in a system and its operating environment, there are intrinsic conflicts because individuals and the systems they interact with have different sets of priorities. Intrinsic conflicts cannot be resolved, however they can be managed and in the best cases become almost self-managing; that is, nearly all the stakeholders self regulate their actions to maintain a balance among conflicting priorities. Self-managed conflict resolutions take the least energy to maintain, but the most planning and the most energy to establish. Their creation and maintenance takes management talent and hard work that seems to be missing in most large organizations.

For example, we can drive on any road in the transportation system, in heavy traffic, with little or no external regulation because a uniform set of traffic laws and cues have evolved, been codified and then universally instilled in drivers through driver education, testing and social pressures before they took to the highways. (See Regulating Systems 101 for details on the driving metaphor) Those cues are reinforced with traffic tickets, fines and jail time to bring the more selfish into line, but their administration takes relatively little energy because most of us self-regulate. We follow most of the regulations most of the time and expect everyone else to do so; in fact our moment to moment decisions are based on that premise. We self-regulate to standards because we realize that it’s to everyone’s mutual benefit… i.e. the benefit of going from point a to point b safely, quickly and inexpensively enables us to self-align other priorities of our “freedom to drive” with the driving norms. From time to time drivers enact their selfish interests to the detriment of other drivers by ignoring laws, which increases the probability of accidents, gridlock or tickets. Without enforcement of traffic laws the selfishness would feed on itself until the system was regulated by gridlock and accidents; the free market solution.

Other examples of intrinsic conflicts are between customers and suppliers and between employees and their places of employment. In the case of employees, their priorities include earning money for present consumption and future savings, receiving a sense of self fulfillment and value from the work itself,  and enjoying social relationships with others related to the job. Employees get their money when paid salaries or bonuses. Longer term incentives are problematic to personal priorities.

The company’s priorities include being profitable to its owners, a priority that only relates to the employee’s priorities in an indirect and long term way. In a large company’s it is virtually impossible for individual workers to relate their actions to corporate profits; even when that worker is a corporate executive! At the low end of the totem pole, an individual and the company operate on an honest day’s work (as defined by measurable time spent and results obtained) for an honest day’s pay. However, in middle and top management, this relationship is largely indefinable because the consequences of the work aren’t measurable right away. In many cases its only statistically measurable with a great deal of uncertainty and personal judgment, and in others it can take years to come up with a valid measure of the quality of executive actions. However, the compensation system of huge salaries and gigantic bonuses is predicated on Continue reading

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